Fluke Networks' Gold Support is our comprehensive support and maintenance program that offers expanded coverage for all AirMagnet products. All existing AirMagnet customers with products under the annual maintenance and support program are automatically migrated to the new Fluke Network's Gold Support program.
Benefits of the Gold Support program include:
* Except United States holidays: President's Day (2/20/12), Memorial Day (5/28/12), Independence Day (7/4/12), Labor Day (9/3/12), Thanksgiving (11/22/12, 11/23/12), Christmas Eve (12/24/12), Christmas (12/25/12) and New Years (12/31/12, 01/01/13).; Does not apply to AirMagnet Planner for Cisco Small Business & AirMagnet Planner for Dell® SonicWALL® Secure Access Points; No Gold support available for Fluke Networks AirMapper™ App
** Multilingual support not available on weekends; Does not apply to AirMagnet Planner for Cisco Small Business & AirMagnet Planner for Dell® SonicWALL® Secure Access Points
*** Must meet terms and conditions as defined in the hardware warranty
**** MAC Address reset not available for Fluke Networks AirMapper™ App
The AirMagnet Academy offers several courses that teach customers how to use AirMagnet's innovative solutions to plan and deploy more secure, better performing wireless LANs. After completing these classes, students are fully prepared for real-world wireless LAN management, earning a course certificate from AirMagnet.
The AirMagnet Knowledgebase search allows customers to find AirMagnet product information, minimum specification requirements, FAQs and tips on how to solve real-world problems using AirMagnet products.
Some AirMagnet products include hardware elements. These have limited support and repair options.
The AirMagnet End User License Agreement (EULA) allows the end-user to operate a full version of the AirMagnet Software on a single computer at a time, for use only with the MAC address of the wireless adapter or Ethernet adapter, as registered with AirMagnet. Specific situations, such as loss or damage to the registered wireless adapter, may warrant a request, by the end-user, to change the registered, licensed MAC address.